Frequently Asked Questions or Problems
- Where can I find Zoom links?: Please follow the instructions here to access the virtual sessions through Zoom. The virtual rooms are accessible from the registration tool.
- Where can I find the password?: The Zoom and Gather Town password are shown on the registration tool, and are valid only during the meeting.
- The password is not valid.
- Before the meeting: The passwords are valid only during the meeting. Please wait until then to try.
- During the meeting: Please make sure that there is no space before or after the password shown on the registration tool.
- I did not receive the zoom link/password by email: For security reasons, the zoom links will not be sent to the speakers by email, and the valid passwords will be available only on the day of the conference. Please follow the instructions here to access the virtual sessions through Zoom.
- The password worked, but the host did not start the Zoom meeting yet: For security reasons, the zoom meetings may be open only about 20 minutes before the sessions begin each day. Please wait.
- I opened the programme, but I cannot find the zoom links for the sessions: Note that the virtual rooms are accessible only from the registration tool. Please follow the instructions here to access the virtual sessions through Zoom.
- My audio/video/screen sharing is not working: Please see here. Please make sure there is no conflict with other applications using sound/video, such as skype. If there is, please close it, enter Zoom again and give it the rights for sound and video. If nothing works, you can also connect with your smartphone. You can use Zoom on your smartphone for audio and video and Zoom on your PC to see/share the presentations.
- A colleague has problems connecting: Please send them the summary of the instructions for virtual access here.
- I cannot connect to Zoom: Please check here.
- How does Zoom work? Please see the Zoom tutorials.